Duff on Hospitality Law

Our weekly Online Travel Update for the week ending Friday, November 18, 2022, is below. This week’s Update includes Phocus Wire’s annual listing of its Hot 25 Travel Startups. The list always provides an interesting glimpse at what may be coming in the months and years ahead in online travel. Enjoy.

• • Phocus Wire’s Hot 25 Travel Startups. Phocus Wire’s fifth installment of up and coming travel companies is here. This year’s list features a variety of companies, the majority of which (14 of the 25) were started since the COVID crises began. Over the next few weeks, we plan to take a closer look at a few of the listed companies that caught our attention.
  • TripAdvisor Considering Plans to Revise TripAdvisor Plus. New TripAdvisor CEO, Matt Goldberg, is apparently considering options for overhauling its much-criticized travel subscription program, TripAdvisor Plus. As many will recall, the program received little support from the major lodging brands for fear of undercutting their own direct channel efforts and/or violating existing third-party channel rate parity obligations. According to Goldberg, TripAdvisor may drop the existing $99 annual membership fee. While dropping the membership may help address lagging membership numbers, TripAdvisor will have to address the concerns of suppliers whose participation (and inventory) will be critical to any hoped success.
  • Is Uber the Next Online Travel Distribution Platform? Uber’s travel-related offerings are expanding. When initially launched in March, the program (Uber Explore) allowed users to book activities (and an Uber ride to the activities) sourced through Yelp. With its new partnership with TripAdvisor’s Viator (and other announced partners), Uber will add to the events and activities available on the app and expand the program to over 10,000 cities. Are events and activities a sign of things to come? Will users one day be able to book accommodations (and a ride to their selected accommodation) on the widely used application?
  • Yet Another New Payments Platform is Coming. Add Amadeus to the growing list of distribution platforms planning to provide users new payment (fintech) options. Amadeus reports that it is making a “significant investment” in the launch of a new payment business, Outpayce. As part of its effort, Amadeus has applied to the Bank of Spain for an eMoney license, which would allow Amadeus to provide regulated banking services in the EEA, including issuing payment cards.

Have a great week, and for those of you celebrating this week, Happy Thanksgiving.

Good Sunday afternoon from Seattle . . .  Our weekly Online Travel Update for the week ending November 11, 2022, is below.  Booking Holdings features prominently in this week’s Update as its planned acquisition of Etraveli faces regulatory scrutiny.  Enjoy

Airbnb to Feature Total (All-Inclusive) Pricing

Readers of our weekly update know that resort fees and total (or all-inclusive) pricing are again in the news. While the FTC considers its plans for regulating resort fees and other mandatory charges, some industry members are proactively announcing their own total pricing plans. This past week, Airbnb announced plans to feature total pricing (including nightly rates plus cleaning fees and other applicable Airbnb fees and charges, but excluding taxes) at the beginning of users’ search process across the entire the rental platform (Airbnb already displays all-inclusive pricing where required in the EU). Similar all-inclusive pricing will be featured on the platform’s maps, property listings and price filter tools. Airbnb’s failure to disclose often sizeable cleaning fees until check out has been the subject of many social media complaints and criticisms of the rental platform. The changes are scheduled to take effect next month.

This week’s Update delves back into resort fees and includes a story detailing planned future regulation of the fees by the FTC. While resort fees may not technically be an “online issue,” potential federal regulation will definitely affect hoteliers’ online efforts and the efforts of the many online travel distribution platforms they use. Enjoy.

Biden Administration Announces Plan to Tackle “Surprise Fees”
(President Biden Targets Hotel Resort Fees in Larger Crackdown,” October 27, 2022 via Skift (subscription may be required)
In comments last week, President Joe Biden noted that his administration planned to crack down on “surprise fees,” which according to Biden, included specifically hotel resort fees. Earlier this month, the Federal Trade Commission issued an Advance Notice of Proposed Rulemaking (ANPR) to initiate an administrative rule making process to address junk fees. The FTC is now seeking comment on the issue. Copies of the FTC press release and ANPR are attached. We will continue to keep our readers apprised of the FTC’s activities going forward.

Three of the four stories we feature in this week’s Update detail recent or ongoing examinations by competition regulators of the trade practices of several online travel platforms. Relatedly, we also include again a link to our FAQ regarding the recently enacted European Digital Markets Act (DMA). We expect to have similar updates on the Digital Services Act (the DMA’s sister legislation) out shortly. Enjoy.

India’s MakeMyTrip Fined for Anti-Competitive Behavior
(“MakeMyTrip and OYO Fined for Anti-Competitive Behavior,” October 21, 2022 via Phocus Wire)
In a press release issued last week, the Competition Commission of India (CCI) announced that it levied fines of $27 million against online travel agent, MakeMyTrip, for abusing its dominant market position. The fine is in addition to mandated behavioral changes. The CCI’s investigation (which ran from 2017-2020) examined MMT’s contracting (rate and availability parity and exclusivity) and marketing practices. Relatedly, OYO Hotels & Homes was fined $20 million for its agreement with MMT, which according to regulators, “adversely affected competition.”

It was another relatively quiet week in the online travel world, as evidenced by the stories below. The one obvious exception was the European Commission’s final publishing of the much-discussed Digital Markets Act (DMA), which now becomes effective next month. My colleague Eva Novick (who leads our privacy and data security practice team) prepared a very helpful FAQ for those of you wondering whether the DMA might apply to you. Even if the DMA does not apply to you directly, it likely will apply to one or more of the online platforms that you use (or may use in the future) – most notably, Airbnb and Booking.com. Enjoy

Booking Holdings Presses Ahead With Etraveli Acquisition
(“Booking Holdings Notifies Etraveli Deal for E.U. Approval,” October 12, 2022 via MLex Insights) (subscription may be required)
Following its recent receipt of the UK’s CMA’s approval of its proposed acquisition, Booking is now pushing ahead and seeking formal approval of the acquisition from the EU.  As part of its review, the EU will be seeking input from a variety of industry members. For those of you not familiar with Etraveli, its brands include Gotogate, Mytrip and Flightnetwork, all of which provide search, booking and fulfillment products and services for flights. Booking Holdings already works with Etraveli to provide Booking its air offerings, and with the purchase, Glenn Fogel (C.E.O. of Booking Holdings) hopes to make users’ booking of flights even more seamless (all part of Glenn’s “connected trip” initiative).

As you can see from the list of stories, it was a relatively quiet week in the world of online travel, with Booking.com garnering most of the attention. From my perspective, as Booking.com gets closer to delivering on Glenn Fogel’s vision for a “connected trip” (accommodations, air, activities, diverse payment platform), Booking.com will soon become the dominant player in online travel. Enjoy.

Booking.com Expands Experience Offerings
(“Booking.com Taps Klook to Broaden Experiences Offerings,” October 4, 2022 via Phocus Wire)
Last week, Booking.com announced that it had entered into a strategic partnership with tours and activities platform, Klook. The partnership will soon allow users of Booking.com to access and book tours and activities in 175 cities across 30 markets. The announcement comes on the heels of similar prior activities additions by Booking.com (Viator and Musement in 2021 and 2020, respectively) and its sister company, Priceline (Musement in 2022).

This week’s Update covers a variety of topics, including persistent rumors regarding a possible Sabre sale and proposed new federal regulations governing airline fee disclosures that may one day serve as a foundation for similar regulations for hotels. Enjoy.

Rumors Around a Possible Sabre Sale Persist
(“Sabre Quietly Looks to Shed Hotel Software Unit,” September 28, 2022 via Skift) (subscription may be required)
Last week we featured a story detailing discussions from earlier this year regarding a possible sale by Sabre of its hotel software business. According to Skift, the source of last week’s story, prospects of such a sale has largely diminished. This past week, Skift, doubled down on the previously reported Sabre rumors, noting that six industry professionals had anonymously shared rumors of the possible Sabre sale with Skift since June.

This week’s Update features several stories detailing a recent report by the U.S. Consumer Financial Protection Bureau (CFPB) regarding mounting consumer credit concerns with buy now, pay later credit products. The CFPB report can be found here.

Here Come the Regulators
(“Buy Now, Pay Later: Market Trends and Consumer Impacts,” September 15, 2022 via Consumer Financial Protection Bureau)
(“’'Buy Now, Pay Later' Lenders to Be Subject to Same U.S. Oversight as Credit Card Companies,” September 15, 2022 via MLex) (subscription may be required)
Given the meteoric rise of buy now, pay later (BNPL) products, it shouldn’t be that surprising that the consumer financing method is now garnering the attention of U.S. regulators. Last week, the CFPB issued a report on the consumer impacts of BNPL, suggesting that lenders providing these vehicles merit regulation similar to that governing credit card companies. Key takeaways from the report include the following:

• • The five firms surveyed for the report originated 180 million BNPL loans totaling $24 billion in 2021 (a near 10-fold increase over 2019 levels)
  • Loan approval rates are rising (over 73 percent of applicants were approved in 2021)
  • Late fees are becoming more common (over 10 percent of borrowers were charged a late fee in 2021)
  • Identified areas of potential consumer harm arising from these products include (i) inconsistent consumer protections, (ii) borrower data harvesting and (iii) the most obvious, borrower debt accumulation and overextension

This week’s Update includes stories on fintech’s continued growth and rumors regarding Sabre’s possible future. I hope you enjoy.

More Platforms Turning to Fintech Products to Foster Growth
(“Ixigo, Amadeus Latest to Add New Fintech and Payment Options,” September 16, 2022 via Phocus Wire)
Indian travel app, Ixigo, and Amadeus both recently announced plans to adopt new payment tools to their booking platforms. Travelers booking air travel on Ixigo will now be given the opportunity to purchase “flexible” tickets that allow travelers to change their flight (dates of travel, airline and destination) and pay only the difference in fares. This new tool, Ixigo Flex, will supplement Ixigo’s current offering, Ixigo Assured, which allows travelers to cancel a flight for any or no reason at any time. Amadeus announced plans to partner with fintech providers, Uplift and Fly Now Pay Later, to offer supplier partners and agencies the opportunity to provide travelers a new buy now pay later option.  

Sonesta Moves Small Group Bookings Online
(“Sonesta Introduces Hybrid Concierge, a Digital Meeting Planning Service,” September 9, 2022 via Lodging Magazine)
Sonesta announced plans last week to offer groups the opportunity to book small group meetings entirely online through CVENT’s Instant Book platform. The new online platform will be offered initially at approximately half of Sonesta’s managed properties and will allow users to view and book meeting space, select meeting room set ups and review available AV options – all online. Bookings will be handled via a single online, all-inclusive contract. Sonesta’s remaining managed properties will offer the new booking functionality by the end of 2022.